Booking Terms And Conditions

BOOKING TERMS AND CONDITIONS

Booking Terms And Conditions

The Booking

Bookings and ensuing contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it. All travelers receive pre-trip information, complete itinerary and on-demand pre-travel advice, via email or directly with our offices for any last minute or personal queries. In the event of a particular accommodation being unavailable upon booking, accommodation of a similar or higher standard will be substituted.

Deposit & Payment

For a reservation to be held on any itinerary, a deposit of 30% per person per itinerary is required. The balances of payments are due 60 days prior to arrival in Tanzania. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client/agent.

If the full amount is not paid at least 40 days prior to departure day, the Company reserves the right to treat the booking as cancelled and the deposit shall not be refunded. Clients/Agents booking within 40 days of tour departure are required to pay the full amount immediately to secure the reservation. All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you afterward.

Booking Amendments

For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 70 USD per booking applies. The handling fee will be charged in addition to the service provider fees.

Cancellations

Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit. Serengeti Joy Tours entitled to act as an agent or principal with regard to the provision of the services. If a booking is cancelled the client is subject to a cancellation fee as follows:
  • 60 days or more notice 75 percent of the TOTAL BOOKING COST shall be refunded.
  • 59 – 40 days notice 50 percent of the TBC shall be refunded
  • 39 – 30 days notice 25 percent of the TBC shall be refunded
  • 29 – Days or less notice given no refund of the TBC shall be made.
All changes in trekking Itineraries are free of charge until 30 days before departure and handling fee of $120 per group will be added for any changes done with 30 and 10 days before departure, no any changes between 10 and 0 days. For the safari itineraries a handling fee of $70 per person will apply to any changes done after reservation has been made. The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.

Passports, Visas And Other Travel Papers

It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held responsible for any consequences, damages or claims if the client does not attend correctly to the client´s documentation and related matters prior to commencing of the tour.

Baggage

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights, other baggage regulations may apply.

Risk

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held responsible in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.

Authority On Tour

The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

Marketing

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.

Force Majeure

Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held responsible in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

Price Changes

All our prices are based on the current national park fees and taxes. There have been continuing talks that East African countries will be undergoing changes to tax regulations in 2014. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would afterward have to pass on these increases. With These Booking Terms The Company Reserves The Rights To Admission.

Serengeti Joy Safaris and Tours herein after referred to as ‘the Company’ accepts bookings subject to the terms and conditions outlined herein.

The Booking

Bookings and ensuing contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it. All travelers receive pre-trip information, complete itinerary and on-demand pre-travel advice, via email or directly with our offices for any last minute or personal queries. In the event of a particular accommodation being unavailable upon booking, accommodation of a similar or higher standard will be substituted.

Deposit & Payment

For a reservation to be held on any itinerary, a deposit of 30% per person per itinerary is required. The balances of payments are due 60 days prior to arrival in Tanzania. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client/agent. If the full amount is not paid at least 40 days prior to departure day, the Company reserves the right to treat the booking as cancelled and the deposit shall not be refunded. Clients/Agents booking within 40 days of tour departure are required to pay the full amount immediately to secure the reservation. All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you afterward.

Booking Amendments

For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 70 USD per booking applies. The handling fee will be charged in addition to the service provider fees.

Cancellations

Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit. Serengeti Joy Tours entitled to act as an agent or principal with regard to the provision of the services. If a booking is cancelled the client is subject to a cancellation fee as follows:
  • 60 days or more notice 75 percent of the TOTAL BOOKING COST shall be refunded.
  • 59 – 40 days notice 50 percent of the TBC shall be refunded
  • 39 – 30 days notice 25 percent of the TBC shall be refunde.
  • 29 – Days or less notice given no refund of the TBC shall be made.
All changes in trekking Itineraries are free of charge until 30 days before departure and handling fee of $120 per group will be added for any changes done with 30 and 10 days before departure, no any changes between 10 and 0 days. For the safari itineraries a handling fee of $70 per person will apply to any changes done after reservation has been made. The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.

Passports, Visas And Other Travel Papers

It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held responsible for any consequences, damages or claims if the client does not attend correctly to the client´s documentation and related matters prior to commencing of the tour.

Baggage

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights, other baggage regulations may apply.

Risk

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held responsible in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.

Authority On Tour

The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

Marketing

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.

Force Majeure

Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held responsible in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

Price Changes

All our prices are based on the current national park fees and taxes. There have been continuing talks that East African countries will be undergoing changes to tax regulations in 2014. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would afterward have to pass on these increases.

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Testimonials

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Ladislav B
Ladislav B
2023-11-07
Mount Meru a Kilimandžáro 2023 Absolvoval jsem nejprve Meru Peak a následně Kilimanjaro - Machame. Měl jsem trochu obavy z výškové nemoci, ale v této kombinaci byla aklimatizace naprosto dostatečná.. Vše zařizováno přes Serengeti Joy Tours a vše bylo zařízeno perfektně - počínaje cestou z letiště po přiletu na letiště až k návratu na letiště při odletu . Ač jsem tam jel možná trochu s obavami (můj první výlet do Afriky), vše dopadlo nad očekávání. Průvodci solidní, zkušení, "číšníci" starostliví, jidlo perfektní a hodně - ani jsem ho často nedokázal dojíst. Obdivuji kuchaře v takovýchto podmínkách. Rozhodně mohu Serengeti Joy Tours jen doporučit. Láďa B.
Ladislav B
Ladislav B
2023-10-13
the service level is very good. communication and pleasant staff Hiking on the summit of Kili was amazing and with Serengeti Joy Tours it was comfortable and well organized.
Milan S
Milan S
2023-10-02
Great Kilimanjaro & Safari trip Great vacation, excellent organization by Serengeti Joy Tours. We appreciated the entire Angelica´s support & responsivness ! We definitely recommend!
Petr P
Petr P
2023-09-26
Kilimanjaro + Safari Zrealizovat výstup na Kilimanjaro, kdy nápad přišel dva měsíce před plánovaným termínem, se ukázalo jako nereálné v režii českých cestovek. Jen náhodou jsme našli stránky Serengeti Joy Tours v českém jazyce a kontakt na jejich zástupce pana Kočvaru, který nás už do telefonu ujistil, že u této společnosti není nic nemožné zařídit. Při osobní schůzce nám zodpověděl na veškeré dotazy a na základě našich představ naprosto precizně připravil plán cesty. Musíme říct, že i když jsme díky jeho přístupu měli vysoké očekávání od služeb této společnosti, tak skutečnost ji mnohonásobně předčila. Od příletu až do odletu jsme měli naprosto dokonalý servis v podobě transferů, kvality ubytování a především osobního přístupu všech, kteří se o nás starali. Zvláště bychom chtěli poděkovat našim dvěma skvělým průvodcům Omarovi, Frankovi, díky kterým jsme stanuli na vrcholu nejvyšší hory Afriky. Byla to ale i zásluha celého podpůrného týmu, je neuvěřitelné, co dokázal v daných podmínkách vykouzlit kuchař Joshua a jaký servis nám k tomu poskytoval Moses. Po zdolání Kilimanjara jsme si dopřáli týden v národních parcích a opět vše klapalo na jedničku. Náš řidič a průvodce v jednom Peter prokazoval takové znalosti místní flóry a fauny, že by mohl okamžitě přednášet na univerzitě. K tomu všemu jsme se několikrát potkali s majitelkou společnosti Angelicou a kromě příjemného setkání nám vyšla ochotně vstříc i s některými dodatečnými požadavky nad rámec běžné nabídky. Jednoduše můžeme služby Serengeti Joy Tours jen doporučit, byl to naprosto jedinečný zážitek se skvělými lidmi.
Ladislav V
Ladislav V
2023-09-23
Serengheti Joy Tours made our TNZ holiday great We organized our holiday with this agency in summer 2023. We spent 8 days in Tanzania, five days of which were safari. Agency came up with program exactly as we expected and wanted it to be. Two days before the safari itself we spent 2 days around cities Arusha and Moshi. Everything was always perfectly arranged. Drivers were always at time with smile and willing to help. The owner lady Angelica is very nice person and along with her staff they form a dreamteam to handle your stay in Tanzania.
Petr B
Petr B
2023-08-31
Safari 6 dní Ahoj, absolvovali jsme 6 denní Safari, NP Tarangire, Serengeti, kráter Ngorongoro, lake Manyara, včetně návštěvy Masajské vesnice, všechno klaplo na jedničku, co se týká programu a vůbec celkově je Afrika a safari v Serengeti úžasné a rozhodně překonalo naši představivost. Angelica je fajn člověk, osobně jsme se setkali dvakrát a naši průvodci jak kuchař, tak řidič a průvodce v jednom zaslouží obrovské poděkování, za to jak řešili veškeré problémy a záležitosti. Serengeti Joy Tours můžu jenom doporučit, určitě stojí za to s nimi cestovat.
Štěpán M
Štěpán M
2023-06-14
Climbing to Kilimanjaro Great boss Angelica and her amazing team of guides, cooks and porters. I recommend it for climbing Kilimanjaro!
Nico D
Nico D
2023-06-13
A fantastic excursion to the top of Africa (Kilimanjaro) - Lemosho route in 6 days TLDR: Great company with professional and approachable guides, good equipment, and a motivated team to make your dream of hiking Kili become reality We had heard about Serengeti Joy through other friends and booked our trip in June 2023 based on their recommendation. Booking via email was simple and the Serengeti Joy team was responsive in addressing all our concerns. Once getting to Kilimanjaro airport, we were picked up and one of our guides met us at the hotel for a pre-climb briefing. We discussed last details and off we went the next day. Our team of two guides (Ackley and Jonas), seven porters (Charles, Donald, David, Kevin, Lucman, Moses, Oskar, Thyson) and our chef (Chadrek) went out of their way to make sure our experience was smooth and comfortable. It was incredible to see how hard the team worked to support us on this trip and it definitely would not have been possible without them. For our guides, we opted to take two along in case one of us would fall sick (which luckily did not happen). While being fun and easy to talk to, safety was the #1 concern for Ackley and Jonas and we felt super comfortable throughout the trip knowing that we had these two seasoned mountaineers with us. After the trip, we were dropped off at our hotel again and will continue our journey within Africa from here. Overall, it was a stunning experience and the team of Serengeti Joy and especially our mountain team made it a vacation to remember. Asante sana again for making our dream come true????
Jan M
Jan M
2023-03-01
Amazing The Kilimanjaro hike was a great experience. We had excelent guides (Frank and Francis) who were ready to help at any accassion.
Eva B
Eva B
2023-02-26
Safari Selous a Mikumi Vo februári 2023 sme s priateľom a kamarátmi absolvovali Safari v parku Selous a Mikumi. Safari bolo súčasťou dlhšej dovolenky v Tanzánii a nakoľko sme mali ďaľšie plány na Zanzibare tak nám v Serengeti Joy Tours vymysleli program na mieru. Stran organizácie musím veľmi pochváliť celý team cestovky - od majiteľky, ktorá sa s nami celú dobu komunikovala jak emailom tak telefonicky a kontrolovala bezproblémový priebeh cesty. Z česka s nami komunikoval pán Kočvara, takže i anglicky nehovoriaci zákaznící niesu žiadny problém. V neposlednom rade musíme veľmi pochváliť našeho sprievodcu Jimmyho, ktorý sa o nás po celú dobu staral, plnil všetky naše priania a odpovedal na záplavu otázok. Parky dokonale poznal, takže nám zabezpečil komplexný a nezabudnuteľný zážitok. I napriek návšteve mimo hlavnú sezónu sme videli celé spektrum zvierat, ktoré Afrika a Tanzánia ponúka - stáda slonov, žiráf, zebier, gaziel, pakoňov, byvolov, hrochov, samozrejme hromady opíc a vtákov, celé rodiny levov a dokonca i leoparda. Park Selous je viac lesnatý (súčasťou bolo i safari na rieke, čo má rozhodne svoje kúzlo), v Mikumi Vás už čaká klasická savana. S ohľadom na ročné obdobie nie je príroda tak vyprahnutá, ale plná zelene, takže zvieratá sa spokojne kŕmia všade naokolo Vás. V neposlednom rade musíme veľmi pochváliť ubytovanie a stravu, ktorá bola na veľmi vysokej úrovni. Bývali sme v chatkách s komplexným sociálnym zariadením, dokonca v Mikumi bola i klimatizácia. Stravovanie bolo formou bufetu, v Selous nám dokonca priamo do parku priviezli teplý obed a vychladené nápoje. Keď to mám celé stručne zhrnúť tak cestovnú kanceláriu Serengeti Joy Tours rozhodne doporučujem, určite nebudete sklamaní, safari si užijete naplno a odnesiete si nezabudnuteľné spomienky. Ešte raz celému teamu krásne ďakujeme!